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My company has a hard ban on the Zoom client, and we used our anti-virus to block zoom from launching. Unfortunately, we have a handful of machines that got Zoom in before that ban hammer went into effect, and now I am tasked with removing them. I was trying to use the zoom. I tried doing an uninstall manually on the machines, and I keep getting the error below:. This is with my domain admin credentials, a local admin credential, and even the users credential, and I cant seem to get it off the machine.
The goal is eventually find what works, script it, and then deploy it to the handful of machines using Lansweeper, but I have to figure out why it is not removing on the machines first. If you block a program from running, you are technically running that program when you are uninstalling it. You will probably have to unblock it before you can remove it. I have this same problem with GoToMeeting and a few other profile installed programs since we instigated our AppData program block.
I don't remember exactly, or where, but I seem to remember : you've got to be considered a "Trusted Installer". I think you can see that if you look at the props of the msi? Sorry to be so vague, but maybe this can get you going in the right direction. Are there multiple users that log onto that machine? Even with domain admin credentials you wouldn't automatically have permissions to those. Maybe Event Viewer can show some more detail? Perhaps Zoom. I see the files, but they are under my domain admin profile, and it claims I still don't have access, but this got me thinking.
Tomorrow, when I can get back on the machine, I am going to unban zoom on the machine in question, then try runningthe files, and see if it likes it better. I wonder if the ban is stopping the uninstaller from running. Zoom does have an uninstaller that you can use. I actually had to get it from their support, but you might be able to find it on their site.
But you can find the uninstaller here it's all the way at the bottom of the page, seach cleanzoom:. I've also been blocked from uninstalling if someone else is logged in and has it open.
A reboot clears that up, but I'm guessing you've already tried that. Block it at the firewall and move on. Then, when they change there minds in a few months, you can let it back. This is correct even logged in as admin if a restricted user is logged in your credentials for certain things are obsolete. I hate working on a station that has restricted the internet then needing to get a new driver.
Technically, our company allows the web-based client, so I can't block it with a DNS entry, as we need the web interface to work. We just want to remove the client so it is off the machine. This topic has been locked by an administrator and is no longer open for commenting.
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So, braintrust, any ideas? Spice 14 Reply Gorfmaster1 This person is a verified professional. Verify your account to enable IT peers to see that you are a professional.
Spice 2 flag Report. Sorry to be so vague, but maybe this can get you going in the right direction flag Report. Spice 1 flag Report. OP Nycgeekbk. I wonder if the ban is stopping the uninstaller from running Spice 2 flag Report. Jeffthetech This person is a verified professional. I wonder if the ban is stopping the uninstaller from running That would make perfect sense.
Batai-III This person is a verified professional. Batai-III wrote: I've also been blocked from uninstalling if someone else is logged in and has it open. We deploy through Datto to all workstations at once. We just want to remove the client so it is off the machine flag Report.
Andrew This person is a verified professional. Can you log in as the local administrator of the PC and uninstall it that way? In case anyone is curious, the answer was: Unblock app from running Reinstall full zoom suite from deployment package Uninstall full zoom suite using MSI uninstaller celebrate that zoom is gone!
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